Divya Sutra Suites on Robson Downtown Vancouver

Very poor staff, not helpful at all. We booked two nights first, then had to move to our up graded unit which cost three times the amount, full apartment, but have to pay for everything extra, stove, pots, microwave, kettle, why tell people you have booked a kitchen when nothing works until you pay for every item extra. The room is not an upgrade, it is actually the same as the cheaper one. We had to wait and put all our belongings into storage or 4 and half hrs, to move to our up graded unit, because the manager told us there were no units available. Through trip. Com there are units available right away, even the day before or after. Totally unprofessional, we finally got into our unit 4:45pm when had other units available, or at least have that unit cleaned first, when we’re just changing rooms. Very bad service, when do you have to write a good review before you move into your room. That should be illegal.

They refused my checkin early and I have a disability even though I called before I did the reservation and they told me it’s not problem we can let you in early for Extra $30 charges. They left me with no choice but go to my friend house and after all they refused to cancel my reservation.

Suite with one bed in a room, two beds in the main room which is an open studio to a kitchen. Small balcony too! Great location at the end of Robson Street so can walk into the action, but still fairly quiet. Prob want to open the windows to air the room out a bit after cleaning, but perfectly fine. Watch out for small charges. We didn't hit any tripwires, but there is a 2.4% charge for credit card and clean up fees if you leave dirty dishes and such. So don't leave in a hurry! Check in and check out was quick. The hotel doesn't seem to have facilities, but when you have a kitchen in the room, quite OK! Would def go again. Note that the old hotel name is still on the front, so don't be confused. Worked out fine.

like this hotel for the room size and location

I came to Vancouver from the island without a car. The hotel was easy to fine and close to excellent shopping and restaurants. Large windows overlook the city. I appreciated the large refridgerator and freezer.

Close to everything.